Customer care

Shipping & returns

Order processing

Order timing, available delivery methods, destination eligibility and any shipping charge are shown at secure checkout before payment. Delivery estimates are estimates, not guarantees. You will receive order communications at the email supplied during checkout.

Check your delivery

Inspect your order promptly after arrival. If an item is damaged, incorrect or missing, contact hello@lumoola.com with your order number and clear photos so we can review the issue.

Return requests

Contact us before sending any item back. Items must be unworn, unused and returned with original presentation materials. Return eligibility, instructions, deadlines, costs and any exclusions will be confirmed for your specific order and applicable law. Unauthorized parcels may not be accepted. Original delivery charges may be non-refundable unless required by law.

Nothing on this page limits statutory consumer rights that apply to your purchase.